Last update: 24 November 2025

Privacy Policy | Terms & Conditions

HematologyNow – Privacy Policy
Last Updated: 11/24/2025

HematologyNow (“we,” “us,” or “our”) provides virtual hematology services to patients throughout Texas.  This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit online forms, or communicate with us—including SMS/text messaging.
---
1. Information We Collect
Information You Provide:
- Name
- Phone number
- Email address
- Date of birth
- Address
- Clinical information you submit for care
- Insurance information
- SMS/text messaging opt-in consent
- Appointment or intake form details
Information Collected Automatically:
- IP address
- Browser/device details
- Website usage data
- Cookies and tracking technologies
---
2. How We Use Your Information
We use your information to:
- Provide virtual hematology care
- Communicate about appointments and care
- Send reminders, notifications, and updates
- Respond to messages or requests
- Maintain records
- Improve services and website performance
- Manage billing and operations
We do NOT use your information for unrelated purposes without your consent.
---
3. SMS/Text Messaging Privacy
If you opt in to receive SMS from Hematology Now:
- You may receive reminders, confirmations, care instructions, and updates
- Message frequency may vary
- Message and data rates may apply
IMPORTANT:
SMS consent is not shared with third parties.
SMS consent is not shared with affiliates.
---
4. How We Share Information
We do NOT sell your information.
We may share information only with:
- Technology vendors supporting operations (e.g., secure hosting, communications platforms)
- Healthcare partners involved in your care
- Insurance companies as required for billing
- Legal or regulatory entities, when required by law
All partners must follow strict confidentiality and privacy requirements.
---
5. Your Rights
You may:
- Opt out of SMS by texting STOP
- Request support by texting HELP
- Request access or corrections
- Request deletion where legally allowed
- Update communication preferences
Contact us at: careteam@hematologynowmd.com
---
6. Data Security
We use administrative, technical, and physical safeguards aligned with HIPAA security expectations.
---
7. External Websites
We are not responsible for the privacy practices of external websites.
---
8. Policy Updates
Any updates will be posted on this page with a revised date.
---
9. Contact Us

HematologyNow
Email: careteam@hematologynowmd.com
Website: https://www.hematologynowmd.com

HematologyNow – SMS Terms & Conditions
Last Updated: 11/25/2025

By opting in to receive SMS/text messages from Hematology Now (“we,” “us,” “our”), you agree to the following terms.
---
1. Types of Messages You May Receive
- Appointment reminders
- Scheduling confirmations
- Virtual visit instructions
- Follow-up notifications
- Clinic updates
- Billing or administrative alerts
We do not send marketing messages unless separately consented.
---
2. Message Frequency
Message frequency may vary depending on your interaction with our clinic.
---
3. Message & Data Rates
Message and data rates may apply.
---
4. Opt-Out Instructions
Text STOP at any time to cancel SMS messages.
---
5. Help Instructions
Text HELP for assistance.
Visit: https://www.hematologynowmd.com
Email: careteam@hematologynowmd.com
---
6. Privacy
Your mobile information is handled in accordance with our Privacy Policy:
https://www.hematologynowmd.com/privacy-policy
IMPORTANT:
SMS consent is not shared with third parties or affiliates.
---
7. Supported Carriers
Service may vary based on your mobile carrier. Most major U.S. carriers are supported.
---
8. Eligibility
You must be the authorized user of the mobile number and at least 18 years old.
---
9. Changes to These Terms
We may update these terms at any time. Continued use constitutes acceptance of revisions.